Pengaruh E-Banking dan Kualitas Pelayanan Terhadap Loyalitas Nasabah pada PT. Bank Syariah Indonesia KCP Jeneponto

Abstract

This research aims to determine the offect of E-Banking and service  Quality On Customer Loyality At Bank Syariah Indonesia KCP Jeneponto. This type of research uses quantitative research. The population used is costomers of Bank Syariah Indonesia   KCP Jeneponto.  The sampling  technique uses a    purvosive sampling method , by taking a sample of 60 Respondents validasi and realibilitas test ,  Classical U Asumsi, Multiple Regression Analysis And Hypothesis Test. The results of this research state that  E-Banking and service quality have a simultaneous offect on loyality, E-Banking has a positive and singnificant ottect on customer loyality and service quality has a positive and significant effect  on customer loyality